Q - what size sheet is your faux leather/embroidery vinyl ?
A - the vinyl sheets are roughly 9x12 inch with approx. 0.5cm allowance. Any major variance from this will be stated in the item description.
Q - what size is your faux leather/embroidery vinyl roll ?
A - vinyl rolls are supplied in 12 x 54 inch lengths (unless specified elsewhere), so 6 x sheets equivalent. Any major variance from this will be stated in the item description.
Q - how do I order a yard of vinyl ?
A - if ordering a yard of vinyl please be aware that currently this inventory is not in stock, it is by order only. I will not be ordering the yards of vinyl every day, I will wait to do a bulk order once a week or fortnight depending on demand. You may order your vinyl (for example) on Monday and I may not order it from my supplier until the following Monday. Please be aware of this waiting time. Once the vinyl has shipped from my supplier there could be a 3-4 week transit. The shipping/postage rates quoted when you go to check out will not apply for yards of vinyl. As these will be sent to you in a roll (not folded) you will need to get a courier quote from me. If you order the vinyl by the yard I will assume this information has been read and understood. Please be sure to message or email me with any questions related to ordering by the yard
Q - where is local pick up ?
A - local pick up is from Upper Coomera, QLD 4209
Q - how true is the vinyl colours in your photos ?
A - vinyl colours may differ very slightly from the photo due to the monitor's colour settings or from dye lots used during manufacture. Photos taken try to show the best representation of the colour, taken at that time.
Q - what payment methods do you accept ?
A - you can pay via Paypal, bank transfer, credit/debit card or AfterPay
Q - why isn't my glow in the dark vinyl glowing in the dark ?
A - if you are like most of us, you store your materials in a drawer or cupboard. Put your glow in the dark out in some sunlight for a good day, allow it to absorb light and "charge". You should then see it glowing once it's dark
Q - my holographic pattern appears to have a line on it
A - in some holographic patterns the "print line" created during manufacture of the vinyl (where the design starts and stops during printing) can be visible. It is not a fault and refunds/replacements will not be issued if your order contains some holographic that has this.
Q - how does woven and non woven backing differ ?
A - Not sure which type of plain vinyl is right for your project? It all depends on the stitch type that you are embroidering in your project.
Q - what are your shipping rates ?
A - postage is as follows
* Local pick up from QLD 4209 - Free
* VINYL SHEETS (letter rate with no tracking) - not applicable to rolled vinyl, bulky items or Camo HTV 0- 150gms - $4.00
* Standard Shipping (approx 3 days order processing time) 150 - 500gms - $9.50
* Standard Shipping 0kgs to 5kgs (posted next day - if items are too bulky for this postage bag size I will let you know and items can be posted into the next bag size.) $12.50
* Quilts, Seasonal sacks, Camo HTV, "by order" vinyl, large/bulk - postage IS NOT FREE, you will be contacted with a courier quote
Express Shipping 0kgs to 5kgs (if items are too bulky for this postage bag size I will let you know and items can be posted into the next bag size.)
Postage is based on Australia Post services and delivery time frames. The times when these postage rates won't apply is for bulky items (eg baby quilts) or items where a courier is required. Item descriptions should already advise of this, but if there is an issue I will send an email or message.
Q - there are some scuff marks on the backing of my faux leather/synthetic vinyl
Q - how can I contact you ?
A - You can message through Facebook Messenger via the business page, through Instagram via the business page or email firstname.lastname@example.org
Operating since 2017 ! Thank you everyone for your continued support !
** Recommendation **
some stronger/heavier stitches like a satin stitch may not work on all vinyl types - please always do a small test first before commencing your main project